I’m still owed £2,100 after a lorry wrote off my car
An articulated lorry crashed into my car nine months ago. The driver admitted fault as the sun was in his eyes. A witness gave me his contact details. I was insured through Asda Financial Services, which directed me to Ai Claims Solutions. My car was assessed as an insurance write-off and I received £500. The outstanding £2,100 should have been paid by the third-party insurer, which was said to be Aviva. I have been continually telephoning Ai, who say they have not had a response from Aviva.
The policy was with the insurer Ageas and eventually, in frustration, I visited Ageas’s office, where I learned that Ai had not advised them that my car was a write-off. It now transpires that Aviva is not the third-party insurer and we don’t know who is.
Ageas told me neither the broker nor the claims handler had even advised it you were making a claim. It immediately took responsibility for paying and has also sent you £100 compensation for the cost of your phone calls and for the delay in settling this claim.
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